Terms and Conditions
- 1.Scope of application
2.Contractual partners, conclusion of contract, correction options
3. Contract language, storage of contract text
4. Subject matter of the contract
5. Delivery conditions
6. Payment
7. Right of withdrawal
8. Retention of title
9. Transport damage
10. Warranty, guarantees, liability
11. Dispute resolution
12. Final provisions
1. Scope of application
The following terms and conditions apply to all orders placed via our online shop by consumers and entrepreneurs. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity. The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they shall only become part of the contract if we have expressly agreed to them.
2. Contractual partners, conclusion of contract, correction options
The purchase contract is concluded with Classen Online GmbH, Werner-von-Siemens-Str. 18-20, 56759 Kaisersesch. Commercial register: HRB 22894 Register court: Koblenz Local Court
The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalogue. You can initially place our products in your shopping basket without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. By clicking on the order button, you are submitting a binding offer/order for the products contained in your shopping basket. Confirmation of receipt of your order will be sent by email immediately after the order has been submitted.
Your offer/order will be accepted within two working days by sending a declaration of acceptance in a separate email or, if applicable, by our service provider or the selected payment service provider carrying out the payment transaction. The time of execution of the payment transaction depends on the selected payment method (see ‘Payment’). The alternative relevant to you depends on which of the listed events occurs first.
3. Contract language, contract text storage
The language available for the conclusion of the contract is German. We store the contract text and send you the order details and our General Terms and Conditions in text form. You can view the contract text in our customer login area.
4. Subject matter of the contract
4.1 Product description
We would like to point out that the respective product description is an essential part of the contract. These General Terms and Conditions become part of the contract.
4.2 Product images
Notwithstanding your statutory warranty rights, we would like to draw your attention to the following special features. If you have any questions, please contact us:
Due to individual screen configurations (e.g. resolution and brightness), slight deviations between the colours shown and the actual product colours are possible. In the case of wood products, natural variations in the grain, structure and colour of the wood are possible.
5. Delivery conditions
5.1 Delivery options
We ship the products to the delivery address specified during the ordering process.We only deliver by post. Unfortunately, it is not possible to collect the goods yourself.
We do not deliver to packing stations.
5.2 Delivery by freight forwarder
Appointment scheduling
For deliveries by freight forwarder, the freight forwarder commissioned by us will contact you to arrange a delivery date.
Place of delivery
Delivery of the goods is limited to the transport and unloading of the goods at the first public, accessible kerbside or other public, accessible and feasible unloading point at the agreed delivery address. Unless otherwise expressly agreed, delivery does not include delivery to specific premises or the assembly and/or installation of the ordered goods.
Cooperation of the recipient
The unloading and, if necessary, subsequent transport of the goods to the agreed delivery location shall be carried out jointly by the delivery driver and the recipient. Information on packaging dimensions can be found in the offers.
The following applies to merchants: Notwithstanding the previous sentence, the recipient is responsible for unloading and, if necessary, subsequent transport of the goods to the agreed delivery location.
6. Payment
The following payment methods are generally available in our shop.
PayPal may offer registered PayPal customers selected according to its own criteria additional payment options in their customer account. However, we have no influence on the offering of these options; any additional payment options offered individually affect your legal relationship with PayPal. Further information on this can be found in your PayPal account.
7. Right of withdrawal
Consumers are entitled to the statutory right of withdrawal as described in the withdrawal policy. To meet the deadline, it is sufficient to send the withdrawal notice in good time. Entrepreneurs are not granted a voluntary right of withdrawal.
8. Retention of title
The product remains the property of Classen Online GmbH, Werner-von-Siemens-Str 18-20, 56759 Kaisersesch, until full payment has been received. The following also applies to entrepreneurs:
We retain title to the purchased item until all claims arising from an ongoing business relationship have been settled in full.
The goods subject to retention of title may be resold in the ordinary course of business. Claims arising from this sale are assigned to us in advance, irrespective of whether the goods subject to retention of title are combined or mixed with other items. We declare our acceptance of the assignment in the amount of the invoice amount of the purchased item.
9. Transport damage
The following applies to consumers:
If goods are delivered with obvious transport damage, please report such defects to the delivery agent as soon as possible and contact us immediately. Failure to follow the above procedure will not affect your statutory rights and their enforcement, in particular your warranty rights. However, your cooperation will help us to assert any claims against the carrier or transport insurance company.
10. Warranty, guarantees, liability
10.1 Liability for defects
The statutory liability for defects of the Federal Republic of Germany applies.
10.2 Guarantees and further information
Please refer to the respective product description and special information pages in the online shop for any additional guarantees that may apply and their exact terms and conditions.
10.3 Liability
A. In general, the seller is only liable for intent and gross negligence.
B. Force majeure
- The seller shall not be liable in cases of force majeure. This includes all unforeseeable events and events which – insofar as they could have been foreseen – are beyond the control of the parties. This includes, in particular, but is not limited to, the following events:
natural disasters such as floods, storm surges, hurricanes and typhoons, as well as other severe weather events of catastrophic proportions, earthquakes, lightning strikes, avalanches and landslides, fires, epidemics, pandemics, epidemics and infectious diseases (insofar as such have been declared by the WHO or a ministry or a risk level of at least ‘moderate’ has been determined by the Robert Koch Institute), war or war-like conditions, riots, revolution, military or civil coups, uprisings, blockades, orders by authorities and governments, strikes, lockouts. - If such an event of force majeure occurs, the contractual partner affected by it is obliged to inform the other contractual partner in writing without delay, at the latest within 14 days of becoming aware of the occurrence of the event and the consequences of its impairment of performance.
- In this case, the seller shall be entitled to extend its delivery dates and deadlines depending on the scope and duration of the force majeure event and its consequences, without the buyer being granted a right to withdraw from the contract or a claim for damages. The seller shall not be in default for the period of the justified extension of the delivery dates and deadlines.
- Both parties are obliged to do everything in their power and within reason to mitigate damages.
- If the interruption due to an event of force majeure lasts longer than 2 calendar months, the seller is entitled to terminate the contract in whole or in part without the buyer being entitled to claim compensation.
11. Dispute resolution
Dispute resolution proceedings before a consumer arbitration board are not legally binding. In this respect, we declare that we will not participate in such proceedings.
12. Final provisions
If you are an entrepreneur, German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you shall be our registered office.
Should individual clauses of these General Terms and Conditions be wholly or partially invalid, the remainder of the contract shall remain valid. Insofar as individual clauses are invalid, the content of the contract shall be governed by the statutory provisions.